At Surface Protection, we know how important it is that your order is processed quickly, safely packaged, and delivered on time. Our goal is to provide you with a reliable shipping experience that supports your job-site requirements, renovation projects, or protective product needs. This shipping policy explains our practices in detail so you can order with confidence.
Order Processing & Fulfilment
Once you place an order through our website or by phone, we begin fulfilment right away. In-stock items are generally processed promptly with standard shipping. Your estimated delivery date will be shown at checkout and confirmed in your email order confirmation. The final delivery estimate depends on three factors: the availability of your item(s), the shipping method you choose, and the destination of your shipment.
If part of your order is temporarily out of stock, we will notify you as soon as possible and will ship available items immediately unless you request a combined shipment. We encourage you to contact our customer service team if you have deadline-sensitive arrival requirements.
Domestic Shipping within the United States
We offer shipping to all U.S. addresses. Using the shipping method you select at checkout (for example ground, expedited, or courier), we deliver your order to your job site, warehouse, residence or other destination. Shipping charges depend on the total dollar value of your order (excluding any applicable sales tax). Our site will display the shipping cost at checkout based on your order amount, shipping address and the method selected.
For most stock items, transit times within the continental U.S. (Lower 48) are typically between 1-6 business days, depending on carrier and distance. (Our historical catalogue notes indicate standard shipping via UPS or FedEx ground generally arrives within this timeframe.) [CITATION: catalogue info]
Shipping Charges & Free Shipping Offers
Shipping charges are calculated based on the total order value before sales tax. At present, our standard method uses order amount as the basis for shipping cost tiers. During promotions, we may offer free shipping for orders over a certain amount — please check our website banners or promotional emails for current offers. Shipping costs will always be clearly displayed during checkout before you complete your purchase.
Large Orders & Freight / Common Carrier Shipping
Large, heavy orders (for example bulk product cases or job-site pallets) may require shipping via common carrier rather than standard parcel services. In those cases, we will notify you of any additional requirements or shipping details. If your delivery address is remote, has limited access, or requires lift-gate or other special handling, please contact us before ordering so we can provide an accurate quote and arrange the best possible shipping option.
International Shipping
Currently, our primary shipping service is focused on U.S. destinations. Some products cannot be shipped outside the U.S. due to logistic or regulatory constraints. If you are interested in international ordering — for example Canada or other countries — please send us a message via our Contact Us page or call our service team. We will evaluate your request, provide shipping options, duties/fees estimates, and limitations.
Tracking & Delivery Notifications
Once your order leaves our warehouse, you will receive an email notification containing tracking information (for carriers that support tracking). This enables you to monitor your shipment every step of the way, anticipate delivery, and make necessary arrangements on your job site or at your receiving facility. If the tracking link shows delays or you do not receive your delivery within the expected timeframe, simply contact us with your order number and we’ll assist in resolving it.
Address Accuracy & Delivery Responsibility
To ensure seamless delivery, please provide accurate billing and shipping addresses at checkout. If you have a P.O. Box, rural route, or restricted access location, we recommend contacting us ahead of time so we can verify carrier compatibility and delivery method. We are not responsible for delays, mis-deliveries, or additional charges due to incorrect or incomplete shipping information.
If someone must be present at the delivery address (e.g., for pallet shipments or job-site access), please arrange this in advance. If the carrier attempts delivery and is unable to complete it due to no one available, locked gate, incorrect address or other obstacle, additional re-delivery or storage charges may apply.
Transit Time Exceptions & Conditions
While we work hard to meet delivery estimates, please note that shipping times are not guaranteed. Weather events, carrier irregularities, customs clearance (for international orders), or other unforeseen circumstances can cause delays. We do our best to keep you informed and work with the carrier to minimise disruption.
Returns & Shipping-Related Returns
If you need to return an item or resolve a shipping-related problem (for example damaged in transit or incorrect item delivered), please refer to our Return Policy page and contact our returns team. In many cases, we may arrange for a carrier pick up or provide a return shipping label. Please retain packaging and documentation if the shipment is damaged.
Policy Amendments
Surface Protection reserves the right to change, update or amend this shipping policy at any time. Any changes will apply prospectively from the date added to our website. For the most current version, please refer to the Shipping Policy page on our site.
Why Choose Surface Protection for Shipping & Service
When you select Surface Protection for your job-site, remodeling, building or renovation protection product needs, you benefit from a company with over ten years of industry experience. Our Michigan-based operations focus on innovation, value and service. With our streamlined fulfilment process, attention to packaging, and flexible shipping options, you can trust that your order will reach you when you need it — ready for installation.
We understand that time is money on a construction or remodeling project, and damage to surfaces or fixtures can cause costly delays. That’s why we emphasise not only product performance but also reliable delivery. By aligning our shipping practices with your project timeline, we ensure you can stay on schedule and maintain your quality standards.
Getting In Touch
If you have any questions about this shipping policy, need expedited shipping, require special handling, or want to discuss international delivery, please visit our Contact Us page or call our toll-free number: 866-235-4625. Our customer service team will be happy to assist you with shipping quotes, delivery options or product availability.
Thank you for trusting Surface Protection. We appreciate your business and look forward to supporting your next project.
