At Surface Protection, your satisfaction is our top priority. We take pride in delivering premium surface protection products that meet the highest standards of quality and reliability. However, we understand that situations may arise where you need to return or exchange an item. This Return Policy outlines our simple, transparent process so you can shop with confidence knowing that your purchase is protected.
Easy Returns and Exchanges
If you are dissatisfied with your order for any reason, we are here to help. You may return items within thirty (30) days of the original purchase date for a prompt refund or exchange. We make every effort to process your return quickly and ensure you receive the right product or refund without unnecessary delays.
For returns made within thirty days, the refund will be issued in the same form as the original payment method. For example, if you paid by credit card, the refund will be applied to that card. For purchases returned after thirty days, refunds will be provided as a store credit that can be redeemed on a future order.
How to Initiate a Return
Before sending anything back, please call our customer service team at 866-235-4625 to schedule your return. This ensures that your return is properly authorized, tracked, and processed as efficiently as possible. Our representatives will walk you through the steps, provide return authorization information, and confirm the appropriate shipping address for your items.
Once your return is approved, please package the items securely in their original condition. Include all packaging materials, labels, accessories, and documentation that came with the product. Proper packaging helps prevent damage in transit and ensures your refund or exchange is processed promptly upon receipt.
Return Eligibility
To qualify for a return or exchange, items must be unused, undamaged, and in their original packaging. Products that show signs of wear, alteration, or misuse may not be eligible for a full refund. Custom-cut, special-order, or clearance items are typically non-returnable unless the return is due to a shipping error or defective product.
If you believe you have received a defective or incorrect item, please notify our team within seven (7) days of delivery. We may request photos or documentation to verify the issue before authorizing a replacement or return.
Shipping Costs for Returns
Unless the return is due to an error on our part or a defective item, the customer is responsible for all return shipping costs. For your protection, we recommend using a trackable shipping method and retaining the tracking number until your refund or exchange is completed.
If the return results from our mistake — for example, an incorrect item was shipped — Surface Protection will cover the cost of return shipping and send a replacement at no additional charge.
Refund Processing Time
Once your return is received and inspected, we will notify you by email regarding the status of your refund or exchange. Refunds are typically processed within 7-10 business days after we receive your return. Depending on your payment provider, it may take additional time for the credit to appear on your statement.
Store credits for returns made after the thirty-day period will be issued electronically and can be used on any future purchase from Surface Protection.
Exchanges
If you prefer to exchange your item for a different size, type, or product, simply inform our customer service team when scheduling your return. Exchanges are subject to product availability. Once the returned item is received, we’ll process your exchange immediately and ship the replacement item to you using your preferred shipping method.
Damaged or Defective Items
We take every precaution to ensure your order arrives in perfect condition. However, if your package appears damaged upon delivery, please inspect it immediately. If you notice visible damage, note it on the carrier’s delivery receipt and contact our customer service team right away.
For defective products, please contact us as soon as the issue is discovered. We may request photos or additional information to help us process your claim. Once confirmed, we will arrange for a replacement or refund according to your preference.
Customer Satisfaction Commitment
Your satisfaction drives everything we do. Surface Protection has built its reputation by providing high-quality surface protection products to some of the nation’s leading builders, contractors, and construction companies. Our goal is to ensure that every transaction meets your expectations — from the moment you place your order to the day your products arrive.
If for any reason you are not completely satisfied, please let us know. We will work with you to resolve the issue promptly and professionally.
Policy Updates
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be reflected on this page, with the effective date noted at the top. We encourage you to review this page periodically to stay informed of any updates.
Contact Us
For questions about returns, exchanges, or product issues, please contact our customer service department:
Phone: 866-235-4625
Website: www.surfaceprotection.com
Business Hours: Monday – Friday, 8 a.m. – 5 p.m. EST
At Surface Protection, we appreciate your business and value your trust. Our return process is designed to be straightforward, fair, and customer-friendly — because your peace of mind matters as much as your project success.
