Privacy Policy

Thank you for visiting Surface Protection (“we,” “us,” “our”). Your privacy and the protection of your personal information are central to how we conduct business. This Privacy Policy explains how we collect, use, disclose, protect and manage your information when you visit our website at www.surfaceprotection.com (the “Site”), place an order, interact with our services or contact us in any way.

1. What Information We Collect

As you use our Site and place orders, we may collect two types of information: (a) Personal Information, and (b) Non-Personal or Aggregate Information.

a. Personal Information: This includes information that identifies you or can reasonably identify you. Examples we may collect include your name, mailing address, email address, phone number, billing and shipping information, payment details (through secure third-party payment providers), and any other information you voluntarily provide when registering, placing an order, subscribing to a newsletter, requesting a quote or contacting us.
b. Non-Personal / Aggregate Information: This comprises data that does not identify you as an individual. Examples include your browser type, device type, IP address, geographic region, pages visited, time spent on pages, referring URL and other usage information. We may also collect information via cookies, web beacons or similar technologies to better understand how users interact with our Site.

2. How We Use Your Information

We use the information we collect for the following key purposes:

To process and fulfil your orders, including shipping, billing and providing customer service.
To respond to your inquiries, support requests or feedback.
To improve our Site content, product offerings and marketing efforts, including analysing usage trends and preferences.
To send you promotional communications (if you have opted in), such as newsletters, offers or updates. You may unsubscribe at any time.
To ensure the security, integrity and functionality of the Site, detect and prevent fraud or unauthorised access, and comply with legal obligations.

3. Legal Basis & Consent

By providing your Personal Information to us (for example, when placing an order or filling out our contact form), you are consenting to our collection, use and disclosure of your information as described in this Privacy Policy. In jurisdictions that require it, we process information based on legitimate business interests (e.g., fulfilling orders, site improvement) or your explicit consent. If you do not provide certain information, you may not be able to use all features of our Site or make a purchase.

4. How We Share or Disclose Information

We treat your information carefully and do not sell your personal data to third parties. However, we may share or disclose information in the following circumstances:

With service providers, contractors or third-party vendors that assist with our business operations — for example payment processors, postal/shipping carriers, email service providers or analytics providers. These third parties are authorised only to use your information as necessary to perform their services and are required to safeguard your data.
If required by law or legal process (such as a subpoena or court order), or in the good-faith belief that disclosure is necessary to protect our rights, property or safety, or that of our customers or others.
In the event of a merger, acquisition, sale of assets or change in corporate structure, your information may be transferred as part of that transaction, subject to maintaining confidentiality and privacy protections.

5. Cookies, Tracking & Third-Party Technologies

To enhance your experience on our Site and to understand how you use it, we may place cookies, pixels, web beacons and other tracking technologies. These may be used to personalise content, monitor site performance, recognise repeat visits, and assist marketing efforts. You can control cookies via your browser settings (such as rejecting all cookies or being notified when one is set). However, disabling cookies may impact your ability to use all site features.

We may also integrate third-party services (such as Google Analytics, advertising networks or social media platforms) which may set their own cookies and track your usage. We encourage you to review those third-party privacy notices.

6. Data Security & Retention

We implement reasonable administrative, technical and physical safeguards to protect your Personal Information from unauthorised access, use or disclosure. While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your Personal Information only for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes or enforce our agreements. When data is no longer required, we securely delete or anonymise it.

7. Your Rights & Choices

Depending on your location and applicable law, you may have rights in respect of your Personal Information, including:

The right to access or receive a copy of your data held by us.
The right to correct or update inaccurate or incomplete information.
The right to request deletion of your information (subject to legal or contractual obligations).
The right to withdraw consent (for processing based on consent) or opt-out of certain processing (e.g., marketing communications).
If you would like to exercise any of these rights, please contact us as described below. We will respond in accordance with applicable law.

Please note: If you opt out of receiving marketing emails, we may still send you non-promotional communications, such as order confirmations or service updates.

8. Children’s Privacy

Our Site and services are not directed to children under the age of 13 (or the minimum age set by applicable law). We do not knowingly collect Personal Information from children under that age. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. International Transfers

Your information may be stored and processed in countries other than your residence (for example the United States) where our servers or service providers are located. When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place and comply with applicable laws regarding such transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices, business operations or legal obligations. If we make material changes, we will post the revised version on this page and update the “Last Updated” date. We encourage you to check this page periodically. Your continued use of our Site after those changes means you accept the updated policy.

11. How to Contact Us

If you have questions about this Privacy Policy, want to access, update or delete your information, or wish to exercise your rights, please contact us:

Why this matters

A clear and transparent privacy policy not only helps you comply with legal obligations (such as the California Online Privacy Protection Act (CalOPPA) and other data protection laws) but also builds trust with your customers.

By informing your users about what data you collect, why, how it’s used and how they can control it, you demonstrate your commitment to protecting their privacy and reinforcing your brand’s integrity.

Privacy Policy

Privacy Policy

1. What Information We Collect

2. How We Use Your Information

3. Legal Basis & Consent

4. How We Share or Disclose Information

5. Cookies, Tracking & Third-Party Technologies

6. Data Security & Retention

7. Your Rights & Choices

8. Children’s Privacy

9. International Transfers

10. Updates to This Privacy Policy

11. How to Contact Us

Why this matters

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